Basic System Requirements

Outlines requirements and recommendations for your browser, internet connection, and device.

  Note

To use Virtual Classroom, you may need to ask your staff involved with integration to open certain firewall ports.

To ensure the best experience possible, please follow the requirements and recommendations below:

  Browser

The supported browsers are Chrome, Microsoft Edge (Chromium) and Firefox. When using Bongo, you must be using one of those 3 browsers for full functionality. Your Internet browser must be up-to-date (installed or updated within the last month).

  Note

Desktop share within Virtual Classroom meetings is only fully supported within Chrome and Microsoft Edge (Chromium). In Firefox, you can share a single application window.

Most browsers will update automatically (or have an option to do so). To check for pending updates, view Chrome instructions, Microsoft Edge (Chromium) instructions or Firefox instructions.

If you run into issues using Bongo, try (re)installing your browser, as your current browser may have too many add-ons or restrictions.

For more specific information about which browsers support which features, click here.

   Internet

Video Assignments: at least 1 Mbps upload/download speed

Virtual Classroom Meetings: Speed requirements within Virtual Classroom depend on the features used during the meeting. Please review this article to calculate the speed needed for your session.

If you want to check your network speed independently of a Video Assignment or Virtual Classroom Meeting, you can check here:

Test My Speed

As a general rule, the better your internet connection, the better experience you will have.

  Pro Tip

If your connection is unstable/below the speeds recommended above, then use a wired connection or a stable wireless connection while uploading/recording.

   Device

Recommended Devices

• Mac/PC
• Desktop/Laptop

Supported Devices

• iPhone/iPad
• Android/Tablet

Learn more about device compatibility here.

   Desktop    Mobile

You must have a webcam and microphone working with your computer (most are built-in). If you don’t have a built-in webcam/mic, they can be purchased and plugged into your computer.

To find your mic/webcam settings, review your computer documentation.

On a mobile device, you can access Bongo through a browser. 

At this time, the following features are not supported on mobile:

• Desktop share when recording videos within Individual Project and Group Project assignments, as well as in Virtual Classroom

External Recorders

You can also use an external video camera or mobile device to record and upload videos for Individual Project and Group Project (Q&A and Interactive Video responses must be recorded within the assignment).

  Note

The maximum video file size is 20GB. Please note that the larger your file size, the longer uploading and processing times will take - especially if you have a poor internet connection.

If you need to reduce the file size or trim the starting/ending points, use a standard program like iMovie (Mac) or Wondershare. These programs should be on your computer or be easy to add.