Basic System Requirements

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Outlines requirements and recommendations for your browser, internet connection, and device.

Important

To use Virtual Classroom, you may need to ask your staff involved with integration to open certain firewall ports.

To ensure the best learning and training experience possible, please follow the requirements and recommendations below:

BROWSER

  The supported browsers are Chrome and Firefox*. Your Internet browser must be up-to-date (installed or updated within the last month). 

*Desktop share within Virtual Classroom meetings is only supported within Chrome.

Most browsers will update automatically (or have an option to do so). To check for pending updates, view Chrome instructions or Firefox instructions.

If you run into issues using Bongo (formerly YouSeeU), try (re)installing Chrome or Firefox, as your current browser may have too many add-ons or restrictions.

For more specific information about which browsers support which features, click here.

   

INTERNET

  Video Assignments: at least 1 Mbps upload/download speed

Virtual Classroom Meetings: at least 8 Mbps upload/download speed

If you want to check your network speed independently of a Video Assignment or Virtual Classroom Meeting, you can check here: Speed Test

Virtual Classroom Meetings - Speed Checker

Within Virtual Classroom meetings, the built-in download speed checker (top right hand corner of meeting space) can determine if the network is fast enough to run the application. You will see 1 of 4 clickable icons:

  VC_Good_connection_green_circle.png >8 Mbps Good connection (all features will function as expected)
  VC_-_Poor_connection_yellow_triangle.png 1 Mbps - 8 Mbps Poor connection (video or desktop share could encounter problems)
  VC_-_Bad_connection_red_hexagon.png <1 Mbps Bad connection (audio might work, but video features will not be reliable)
  VC_-_No_internet_grey_diamond.png N/A No internet connection detected

Wired Connection

If your connection is unstable/below the speeds recommended above, then use a wired connection or a stable wireless connection while uploading/recording.
   

DEVICE

  Recommended devices: Mac/PC, Desktop/Laptop

Supported devices: iOS/Android Mobile Devices (iPads, iPhones, Tablets, etc)

Mobile Devices

On a mobile device, you can access Bongo through a browser. You will be redirected to the Virtual Classroom and Q&A applications when applicable.

At this time, the following features are not supported on mobile:

  • Presenter/moderator abilities in Virtual Classroom meetings
  • Desktop share when recording videos within Individual Project and Group Project assignments

Computer Mic & Webcam

You must have a webcam and microphone working with your computer (most are built-in). If you don’t have a built-in webcam/mic, they can be purchased and plugged into your computer.

To find your mic/webcam settings, review your computer documentation.

External Recorders

You can also use an external video camera or mobile device to record and upload videos for Individual Project and Group Project (Q&A and Interactive Video responses must be recorded within the assignment).

The maximum video file size is 20GB. Please note that the larger your file size, the longer uploading and processing times will take - especially if you have a poor internet connection.

If you need to reduce the file size or trim the starting/ending points, use a standard program like Microsoft Movie Maker or iMovie. These programs should be on your computer or be easy to add.
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