Provides resources and tips to ensure a quality experience for our users in Virtual Classroom.
Virtual Classroom is a browser-based tool, meaning that participants do not need to download software to use it. With being browser-based, Virtual Classroom gives each participant some control over their experience by supporting a variety of devices, webcams, and microphones. However, since we operate through the user’s browser, we are reliant on a few items that may require testing before joining.
Am I ready to enter Virtual Classroom?
- I have checked that my system is compatible with WebRTC using this website's service. Be sure to close out of the test window before joining the Virtual Classroom Meeting.
- If I am intending on sharing my screen in the meeting, I have checked that my system is compatible with WebRTC Screensharing using this website's service. Be sure to close out of the test window before joining the Virtual Classroom Meeting.
- I have checked that my connection speed is at least 2-3Mbps using this website's service.
- Virtual Classroom can be used with less bandwidth, but that will limit which features can be used. Click here to learn more
- I have closed out of other tabs, windows, and applications to minimize my CPU usage.
- If I am joining with a PC, Mac or Android, I am using the most recent version of Chrome, Microsoft Edge (Chromium) or Firefox.
- If I am joining using an iPhone or iPad, I am using Safari
If these checks passed, you should be good to go! If not, please review the information below.
- Do you have enough speed to use your intended features, as described in our Virtual Classroom Bandwidth Requirements article?
- Virtual Classroom supports up to 7 webcams, but your meeting may run more smoothly if fewer are used. To disable all webcams, see the Virtual Classroom Settings.
- Is your speed optimized?
- Stay close to your router if connected wirelessly.
- Close out of other tabs, windows, or applications.
- Avoid using a public connection where there are many active users.
- Open Task Manager or Activity Monitor and
- Check your memory, if it’s a high percentage your computer will likely be slow.
- Check your CPU usage, if it’s less than 70% you should be good to go!
If you experience an issue after meeting all the system requirements, please follow the steps below to troubleshoot. Note: you may have to implement multiple steps or repeat steps to fully troubleshoot your system.
- Reload the page
- Restart the Browser. (Do not select the option to "Restore all Tabs" when reopening the browser.)
- Open the meeting in a different browser. The supported browsers are Chrome, Microsoft Edge (Chromium) and Firefox. Your Internet browser must be up-to-date (installed or updated within the last month).
- Turn off shared webcams in the Virtual Classroom settings.
- Restart your device.
- Please refer to the article, Troubleshooting Within Virtual Classroom, for more troubleshooting suggestions.