Support Team
Articles
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Bongo Migration in Canvas, LTI 1.1 to LTI 1.3: Instructors Instructions
Learning Tool Interoperability (LTI) is a tool used by your institution to integrate Bongo into your Canvas environment. Your institution has made the decision to implement the newest version of LT...
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Bongo Direct 25.2 Release Notes
Indicates the customer-facing features and changes included in the Bongo Direct 25.2 update, released on May 29, 2025. Custom Logo Support Custom logos can now be added to your organization so you...
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Bongo 24.3 Release Notes
Indicates the customer-facing features and changes included in the Bongo 24.3 update, released on November 7, 2024. Individual & Group Assignments - New Configuration Experience The configuration ...
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Bongo 25.1 Release Notes
Indicates the customer-facing features and changes included in the Bongo 25.1 update, released on March 27, 2025. Document Upload to Generate Learning Objectives or Questions Content authors now ha...
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Content Library
Describes the Enterprise Mode Content Library Enterprise Mode This article is specific to customers with Enterprise Mode enabled. If you are interested, contact your account representative to s...
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Peer Review Settings
Explains how to customize peer review in Individual Project, Question & Answer, Group Project, and Interactive Video assignments. Within advanced peer review settings, you have several options. ...
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Reviewer Dashboard
Describes the Enterprise Mode Reviewer Dashboard and accompanying review workflow Enterprise Mode This article is specific to customers with Enterprise Mode enabled. If you are interested, conta...
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Bongo Direct 25.1 Release Notes
Indicates the customer-facing features and changes included in the Bongo Direct 25.1 update, released on February 20, 2025. Enterprise Mode Enterprise Mode is a new mode in Bongo Direct which prese...
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Changing DNS Server if Your Browser Refuses to Connect
Occasionally a DNS server will not resolve certain .io domain names and you might see an error such as the following trying to access a Bongo site such as us-west.bongolearn.io: The qui...
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Common Troubleshooting Solutions
Outlines common solutions to browser, internet, and device issues. For Virtual Classroom specific troubleshooting solutions, click here. Be sure to review our Basic System Requirements as well. As ...