Captioning Videos in Bongo


Defines the process of captioning videos within Bongo. If your company is interested in utilizing a Caption Manager account, please contact our support team at


New Caption Manager accounts will need to be reviewed before approval.

About Caption Management

The Caption Manager role is needed for learners who require captioning for those who are hearing impaired. These accounts are tagged as needing captioning and any videos the user will see are filtered to the Caption Manager account.

The Caption Manager has the ability to download the videos from Bongo and upload them into their captioning software, caption the video, and upload the caption file into Bongo. 

Getting Started

For Caption Managers, we will need the following information in order to create their account:

  • First and Last Name
  • Email Address
  • Institution

Once the account is active, we will send the user an email with their credentials and set up a training.

When a learner requires captioning, a member from the accessibility team can contact our support team with the following credentials:

  • First and Last Name of Learner 
  • Learner's School Email Address

After activating captions for their account, any videos the learner sees will be first filtered to the Caption Manager.

How It Works

The Caption Managers are given the option to view or to download the videos, then upload either a transcript or caption file. Our system accepts the following caption file types: srt, vtt, sub, ass, ssa.


We do not provide the captioning software. The Caption Manager account is purely for uploading the captions.

Once these captions are added, anyone who has access to that video can choose to enable captions in the playback bar at the bottom of the video. 

Any captions provided during a Virtual Classroom session will be added to the recording automatically. Caption Managers will be able to access the live captions and can replace the captions if desired. 

If a Caption Manager needs to add captions to a video that has not been flagged, please contact

0 out of 0 found this helpful



Please sign in to leave a comment.