Captioning Videos as a Caption Manager


Defines the original process of captioning videos within Bongo using the Caption Manager workflow. We recently re-designed our caption workflow, so please first read our guide here, we think you'll like the new design! If your company is interested in utilizing a Caption Manager account, please contact our support team at


New Caption Manager accounts will need to be reviewed before approval.

About Caption Management

The Caption Manager role is used to provide accessibility for learners who require captioning. As a Caption Manager, you can designate learner accounts as needing captioning, and Bongo will show you any videos the learner(s) will see. You can then download the videos from Bongo, upload them into their captioning software, caption the videos, and upload the caption files into Bongo.

Getting Started

For Caption Managers, we will need the following information in order to create their account:

  • First and Last Name
  • Email Address
  • Institution

Once the account is active, we will send the user an email with their credentials and set up a training.

When a learner requires captioning, a member from the accessibility team can contact our support team with the following credentials:

  • First and Last Name of Learner 
  • Learner's School Email Address

After activating captions for their account, all videos seen by this learner will be available to the Caption Manager for the addition of captions.

How It Works

The Caption Managers are given the option to view or to download the videos, then upload either a transcript or caption file. Our system accepts the following caption file types: srt, vtt, sub, ass, ssa.


We do not provide the captioning software. The Caption Manager account is purely for uploading the captions.

Once these captions are added, anyone who has access to that video can choose to enable captions in the playback bar at the bottom of the video. 

Any captions provided during a Virtual Classroom session will be added to the recording automatically. Caption Managers will be able to access the live captions and can replace the captions if desired. 

If a Caption Manager needs to add captions to a video that has not been flagged, please contact

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