Browser Cookie Settings

Explains how to enable cookies in Chrome, Firefox, and Safari. For best performance, follow our Basic System Requirements.

You may need to enable cookies if you are experiencing one or more of the following issues:

• You are redirected to  bongolearn.com  instead of your assignment page.
• The Bongo application never loads
• You receive an error regarding cookies
• You receive a message: Authentication is required

  Pro Tip

If you have multiple browsers on your device, make sure you're launching Bongo from the same browser you used to log into your LMS (Brightspace, Canvas, Blackboard etc). This will help ensure the authentication from your LMS can authenticate you in Bongo as well.

  Chrome

Desktop iOS & iPadOS Android

In desktop Chrome, click the vertical ellipsis to the right of the address bar and select Settings. Then, under the Privacy and security section, click Third-party cookies.

In Third-party cookies, select Allow third-party cookies. 

Note: You may need to clear cookies by selecting "See All Cookies and Site Data" then "Remove All". 

Cookies in iOS Chrome are always enabled.

In the iOS Settings app,  scroll down to Chrome settings and enable Allow Cross-Website Tracking.

In Android Chrome, tap the vertical ellipsis to the right of the address bar > Settings. Tap Site settings > Cookies.

Turn Cookies ON.

If you have modified those settings and are still experiencing issues, try the following as well:

Turn on Allow third-party cookies. 

  Firefox

Desktop iOS & iPadOS Android

In desktop Firefox, go to Settings > Privacy & Security and in the Enhanced Tracking Protection section: 

Set to Custom, and for Cookies select: Cross-site tracking cookies, and isolate other cross-site cookies.

Note: You may need to clear cookies by selecting "Clear Data" under "Cookies and Site Data". 

Cookies in iOS Firefox are always enabled. If you are still experiencing issues, you may have a content blocker like Firefox Focus installed. 

In Android Firefox, tap the menu button (either below the screen on some Android devices or at the top-right corner of the browser) > Settings. Tap Privacy > Cookies.

Select Enabled, excluding tracking cookies. 

If you have modified those settings and are still experiencing issues, try selecting Enabled instead.

  Safari

Desktop iOS & iPadOS 

In desktop Safari, click Safari in the menu bar at the top of your device and select Settings. 

Click the Advanced icon and make sure all of the following are unchecked: 

• Block all cookies

If you have modified those settings and are still experiencing issues, click on the Privacy icon and uncheck the following as well:

• Prevent Cross-Site tracking

Please note that some Bongo features and Virtual Classroom is not supported in desktop Safari. For more details, review our Browser Compatibility.

On iPhone or iPad, open the Settings app.

Click Safari > Advanced, and make sure all of the following are toggled OFF:

• Block All Cookies

If you have modified those settings and are still experiencing issues, go back to Settings > Safari and toggle OFF the following as well:

• Prevent Cross-Site tracking

After changing any of the above settings, exit (X) the tab where you accessed Bongo, open a NEW tab and try again. You may need to restart your device.