- When using an iPhone or iPad that has the most recent iOS software update installed (v.13) for a Q&A Video Assignment, users will not be able to complete the Q&A Questions. When trying to record, users will see a black screen in the recorder space, and then all functionality will cease.
- Impacted users will need to complete Q&A Video Assignments using an iOS device below v.13, or use another type of device such as a PC, Mac, etc.
- Our development team is currently investigating a solution to this issue, and we will remove this notification when a resolution is released. If you would like to receive updates regarding changes made to the article, you may Follow this article to receive notifications.
As much as possible, try to submit your assignment prior to the due date to avoid last-minute technical issues.
Be sure to allow browser permissions. Within Chrome, sometimes the permissions window is off-screen, so you may need to move the browser window until you see it.
If your computer currently uses Mac OSX 10.15 “Catalina,” you need to explicitly allow your browsers to record your screen. This permission will only need to be accepted once.
- When you open screensharing in Virtual Classroom, you will see a dialog like this one:
- Select “Open System Preferences"
- In the menu on the left, scroll down and click on Screen Recording.
- In the window on the right, make sure the box next to your browser is checked.
- Quit and re-open your browser to apply the changes, and your system will now allow screenshare in Virtual Classroom.
If you are experiencing issues with activating the Bongo recorder because the recorder is unable to access either the camera, microphone or screen-share, try using the Standalone Recorder! This will allow users to work around browser permission issues when accessing Bongo through an embedded environment.
If you are still experiencing issues, you can Submit a request.